GENERAL QUESTIONS

Frequently Asked Questions

We always accept applications. Drop in to one of stores and fill out an application or find us on www.indeed.com

Yes!  Visit any of our stores and an employee will help you pick and tag your product. 

All stores carry the most popular products but if you don’t see what you’re looking for, give us a call. If you want something specific, we can always order it for you.

There is no minimum quantity required for purchase. If you need a small amount of material, we sell it by the pound, other materials are by bag in 1/2 CF bags or bring a 5 gallon bucket and load it up. 

Delivery Questions

Stone Plus is a landscape rock and supply retailer. We do not offer landscape installation but can recommend landscape professionals based on your project needs. *Please note, Stone Plus is not affiliated or aligned with any landscape contractors.

Boulder placement is available dependent upon access. We off load and place with a machine called a donkey forklift.  Our friendly sales staff will guide you through this process and answer any questions you may have.

There is no minimum order required for delivery. We do recommend planning ahead for your project needs so you can save on delivery costs.

We are more than happy to accommodate any special requests discussed before delivery. Each delivery includes 15 minutes of offload time. Customers must sign a Release of Liability Form if the delivery is on private property.

When delivering to a gated community, we ask that you inform the gate keeper before arrival. Any standby time accrued while waiting for gate access is the customer’s responsibility.

Deliveries may be canceled and or rescheduled anytime.  Just call your store and let us know.  

Stone Plus has a fleet of trucks and flatbeds used for delivery.  Depending on how much product and the type.  Call your store for specific details on your delivery. 

Once an order is placed we will set your delivery for a day and time within a 3 hour window. A driver will call you during that time when leaving our store.  Our sales staff can provide lead times on items for delivery. 

Product Questions

When deciding whether to use Natural Thin Veneer or Manufactured stone, consider material cost, installation cost, finished look and longevity. Installation procedures and costs are roughly the same for both products. Color and longevity of natural stone veneer are unequaled by even the best manufactured stone.  

We always suggest that when apply stone or gravel to lay it over a 4.1 oz landscape fabric for long-term installations.  This not only prevents weeds, but also prevents rock from sifting into the soil over time. 

A 3 Cubic Ft bag will cover 14.4 Sq. Ft. at 2-1/2″ deep or 12 Sq. Ft. at 3″ deep. A 2 Cubic Ft. bag will cover 9.6 Sq. Ft. at 2-1/2″ deep or 8 Sq. Ft. at 3″ deep.  Click here for a coverage calculator. 

1/2 Cubic Ft. bag of stone will cover 2.4 Sq. Ft. at 2-1/2″ deep or 2.0 Sq. Ft. at 3″ deep.  Click here for a coverage calculator. 

We recommend paver base that is at a minimum of 3″ depth or greater after compaction.  

Stone is a product of nature.  Color, size, and texture do vary from lot to lot.  To insure complete satisfaction, we recommend that you purchase ALL your stone at once.  

Projects come in all sizes and skill levels; only you can answer the question of can I do this or not. It is generally understood that anybody can do anything if they truly want to. The real question should be “Is it prudent for me to do this project myself or hire it out?”

Answering these five questions may help enlighten you:

  1. Am I physically able to properly complete this project?
  2. Do I have the know-how to achieve intended results?
  3. Do I have the proper attitude?
  4. Do I have the time to take from my current responsibilities?
  5. Do I have the proper tools?

If you can answer the five questions positively, there is one more aspect to consider: the monetary cost. Some projects require expensive and or specific tools. Most tools can be rented for modest fees. These fees can exceed the cost of a tool in a surprisingly short time if you are not working efficiently.

A Basic checklist to get you started in the right direction
 

  • Have a plan or design with specifications.
  • Verify name address and telephone numbers.
  • Verify how long they have been in business.
  • Verify license and insurance are current.
  • Look at photos of like projects completed by contractor.
  • Contractor must show interest in your project and display a positive attitude.
  • Verify contractor uses top quality products designed for your applications.
  • Verify contractor’s reputation (BBB, Chamber of Commerce, local suppliers, other contractors, past clients, etc.)
  • Get a written contract that is clear, complete and firm, stating all materials, work to be done and amount to be paid with pay schedule.
  • Never pay more than 50% up front and never give final payment until job is 100% complete and you are satisfied.
  • Get a start date and a completion date.
  • Make sure that everything you and your contractor have agreed to is in the contract.
  • Make sure all prospective contractors are bidding the same job. (Having a plan helps to ensure this)
  • If you find your favorite contractor has a poor credit history but excellent workmanship, you may purchase all materials yourself and contract labor only. (Give no money up front in this case.)

The need to have a plan varies with project size. There are many positive reasons to have a plan and only one negative reason: cost. Usually cost can be justified by you and your contractor both understanding the project’s size, scope and details. When everyone involved understands the project clearly, the margin for error and misunderstood specifications are minimal, therefore the project can be costed out with a high degree of precision and priced according to “on paper” facts rather than another person’s interpretation of your thoughts. This allows multiple contractors to have the same parameters to bid assuring an apples-to-apples bid scenario.

Having a plan brings to your project unbiased professionalism and experience in committing your ideas to scale on your site and assuring feasibility and forethought. Architects and designers alike take aspects of the project into account that the average person would not think of. These aspects include lighting, shading, local building codes, color coordination, drainage, traffic patterns, views, specific space needs, weather conditions, and future plans, just to name a few. When having a plan drawn for a project, think about adding future projects to it. An overall plan helps current projects tie in with future projects, assuring that no good money is spent after bad.

Our team of landscape professionals are here to help you.